Pri Rathnayake

CRM News

What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers

Expert Insights

The Real AI Battle Isn’t Over Data…It’s Over Identity Artificial Intelligence
Artificial Irony: Misinformation Expert’s Testimony Has Fake AI Citations Artificial Intelligence
Agents, Agents, Everywhere Agents – Informatica World 2025 Data Management
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Copyright Or Copywrong? AI’s Intellectual Property Conundrum Artificial Intelligence
What are AI Hallucinations?Artificial Intelligence
The Empire of Presumption and the Power of Data Data Analytics & BI
The Silent Shift: From Apps to Agents, and Why You’re Already in It Artificial Intelligence
You Can Work Alone—But You Won’t Win Alone Artificial Intelligence
Why Every Organization Needs a Data Governance Council Data Management

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Front Office Modernization: Delivering a B2C Experience for B2B Buyers Best Practices

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